Refund policy

Returns and refunds

We want you to be happy with your order. If you are not, you can return it within 30 days of delivery.

Changed your mind?

You have 30 days from the day your order is delivered to ask for a return.
The item must be unused and in its original packaging.
You pay the return postage. We recommend a tracked service, as we cannot refund a parcel that does not reach us.
Return postage depends on the size of the parcel and the service you choose. As an example, Canada Post's prepaid Flat Rate Boxes within Canada cost C$18.99 to C$32.99 (Canada Post prices, 2026).
There is no restocking fee.

Items that cannot be returned

None. Every item we sell can be returned under this policy.

Faulty, damaged or not as described?

Tell us within 30 days of delivery and send a photo of the problem.
We will replace the item or refund you in full, and we cover any postage.
This does not limit your rights under the consumer protection law of your province.

How to start a return

Email support@bosheru.com with your order number and the reason.
We reply within 24 hours with the next steps.
Please do not send anything back before we reply, so we can match your parcel to your order.

Return address: Bosheru, 1050 Boul René-Lévesque E, Unit 415, Montréal QC H2L 2L6, Canada.

In some cases we may issue a refund without asking you to send the item back.

Refunds

We refund you to your original payment method the day after your return reaches us, or the day after we approve a refund without a return. Your bank may take a few more days to show it.

Partial refunds

If a change-of-mind return comes back used, damaged or with parts missing, we may refund only part of the price. We tell you the amount and the reason before we refund. This never applies to items that arrived faulty, damaged or not as described.